Frequently Asked Questions
Everything you need to know about shopping with Bon.
What are your standard shipping times?
We typically process and ship orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return label.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
Bon accepts all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.
How can I contact customer support?
Our team is available via email at [email protected] or through our live chat feature during regular business hours, Monday through Friday.